Frequently Asked Questions

Care + Storage

How do I care for my jewelry?

Due to the nature of the polymer clay, it's best to store in a dry, dark place to preserve the colors and durability.

Polymer clay is water resistant, but not submersible. Do not swim with jewelry.

To erase stains, use nail polish remover, or rubbing alcohol, and a white cloth.

DO NOT use rubbing alcohol on pieces sealed in varnish.

How do I care for items that have varnish on it?

All hand-painted pieces are protected by a water-based varnish. This seal protects the acrylic paint from rubbing off.

When cleaning varnished pieces, do not use alcohol or you will rub off the seal. Instead, use soap and water.

Local Pick-Up

Do you offer free local pick-up?

At this time, we do not offer free local pick-up. But if you're on a time crunch and live in Lawrence area, message us and we'll work with you.


How much is shipping?

We offer free shipping on orders over $35. For orders under $35, a flat rate of $4.25 will be applied.

When will my package ship?

Please give us 3-5 days to prepare your order before shipping.

Once shipped, all orders will come through the USPS First Class in a Kraft Bubble Mailer or box that are both eco-friendly and recyclable.

What if my package is stuck in Pre-Transit?

Don't worry! We have hand-delivered your package to the post office.

Unfortunately, sometimes USPS doesn't scan the package correctly or the USPS system isn't recognizing the Tracking Number.

If this is the case, please give it a couple of days to update. Usually, when the package reaches the next Hub, it will scan your parcel and update the tracking information.

Returns + Refunds

Do you accept returns?

We have a no return policy. Due to health and hygiene, we do not accept returns once item(s) have been delivered. All sales are final.

You can always contact us for any return questions and we will work with you!

What if my item is damaged or I received the wrong item?

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

You have 30 days upon receipt to request a refund of a damaged item. Otherwise, a refund will not be granted. 

Refunds Process.

We will ask for photographic proof of damaged item(s) before issuing a refund, and let you know if the refund was approved or not.

If approved, you’ll be automatically refunded on your original payment method within 5 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.

If more than 10 business days have passed since we approved your refund, then please reach out to us using the Contact form.

Confirmation Email

Will I receive a confirmation email about my order?

Yes! You should receive a:

  • Confirmation Email, and
  • Shipment Confirmation
What if I didn't receive a confirmation email?
  1. Please check your spam or trash folders. Sometimes emails are routed to one of those folders by mistake.
  2. If you still can't find your confirmation email, please message us by filling out the Contact form and we'll send you a copy.

Track Your Order

Will I receive a Tracking Number for my order?

Yes! A free Tracking Number is included with all orders being shipped. Once we’ve finished preparing your order, you'll receive an email with a Tracking Number.

We are part of the Shop program. If you're signed up for Shop, you can track your order step-by-step by using their mobile app.

Alternatively, you can track your package by visiting USPS Tracking.

Packing Slip

Will my order come with a packing slip?

We don’t include a packing slip in the mailer with your purchase. Part of our job as a small business is to leave as few footprints on the world as possible, which means using less paper. You should have received a receipt via email.

If you’d like a packing slip, please message us using the Contact form. We'll be more than happy to print one out and mail it to you.

Unavailable Services

What services are unavailable at CATZILLA DESIGNS?

​At this time, we are unable to do:

  • Custom Orders
  • Personalized Orders
  • Gift Messages
  • Gift Boxes

However, this may change in the future as our small business grows. Follows us on Instagram and Facebook for future updates, sales, and current projects.

Our Environmental Approach

How are you diminishing your use on plastic waste?

As a small business, we strive to be as eco-friendly as possible. Our first step is by using recyclable mailers and boxes for all our shipping materials.

With our business growing, we're accumulating more and more scrap clay leftover from our products. Soon we hope to launch a line that will allow customers to buy recycled scrap clay as jewelry and décor. Stay-tuned for more details!